General terms and conditions of booking

Arrival & departure:

The apartments are available from ca. 4.00 pm on the day of arrival and must be cleared by ca. 9.30 am on the day of departure.  


Comfort services:

• Free Wi-Fi in all rooms & apartments
• Hand towels changed after 3-4 days (also more frequently upon request)
• Linen pack: (duvet covers & bed sheets), woollen blankets, tea towels
• Bathroom pack (2 rolls of toilet paper, 1 bathmat, hand towels, soap dispenser)
• 10% voucher for ski hire at Schreiber Sport – 15% with online reservation
• 5x week relaxation in our new sauna area
• Heated ski and shoe room for your equipment
• 1 Nespresso coffee capsule machine – capsules available from reception
• 1 underground parking space per apartment
• Flat screen TV in all bedrooms & open plan kitchens

Additional services at an extra charge:

•  Daily cleaning of your apartment
•  Daily bread/bakery service (in the winter also on Sundays)
•  Bathing robe hire €5 per stay from reception
•  Dishwasher tabs
•   Nespresso coffee capsules

Use of the sauna:

In the winter: 5x a week in Alpenresidenz am Mühlbach


Payment for apartments:

For payment of the final invoice, we only accept cash in euros. Please ensure you have sufficient cash with you from the bank. An advance bank transfer into our account is, of course, also possible.


Dogs & other pets:

Not allowed at all!

Basic facilities:

Bed linen, hand towels, tea towels, espresso machines (capsules available from reception), kettle, cutlery, crockery/plates etc. and cooking utensils, glasses, hairdryer, safe, microwave, dishwasher (excl. dishwasher tabs), make-up mirror


Reservations are only regarded as accepted/binding once an advance payment has been received. This may be transferred to our bank account. Please understand that we cannot assume any expenses. For our bank details, please send an e-mail to:

If a reservation is made (Accommodation Agreement), the Austrian hotel’s contract of terms and conditions apply. In the case of a delayed arrival or early departure, the total price of the reservation will be invoiced.

Please note that the cancellation charges will be due in all cases, regardless of whether the apartment is rented out again. 

A short stay supplement of 5 Euros per person, per day, will be charged for stays of up to 3 days.
Place of jurisdiction: Silz.

Travel cancellation insurance:

Cancellation sounds annoying which it also is – for everyone involved. It is a shame when guests can’t come and the rooms remain unoccupied although others would have liked to have visited. On the other hand, unforeseen circumstances do, of course, occur. Our request therefore: please let us know in good time if you are unable to come and take out a travel cancellation and travel interruption insurance.

Our cancellation conditions during the corona pandemic

  • Cancellation up to 4 weeks before the agreed arrival date - 50 euros will be retained for processing
  • 4 weeks to 2 weeks before arrival: 50% of the agreed accommodation price
  • 90% cancellations 2 weeks to 5 nights before arrival
  • from 5 nights before arrival, late arrival o
  • Travel interruption will be charged at 100%

The date of cancellation is the date the resort receives the written cancellation (by fax or e-mail)

Measures for a safe coexistence:

Public areas
To protect our fellow human beings and ourselves, we ask you to wear mouth and nose protection in the public areas of the house (reception, connecting corridors, ski room), as this was prescribed by the State of Tyrol. Please note that there is no mask requirement in the wet areas.

Sauna area
Our sauna area is of course open to you. We ask you to keep the necessary safety distance from other guests. In addition, we have attached notices to saunas and steam baths as to how many people are allowed to enter them in order to ensure safe wellness enjoyment.

PCR test
From the coming winter season, you will have the opportunity to do a certified PCR test during your vacation in the various locations in the Ötztal. You will receive the result within 24 hours and you can start your journey home carefree with the result of your Covid-19 test. The cost is € 85 per test.

Sie befinden sich hier: Alpenresidenz » Your holiday » Booking information